I’m a big fan of Seth Godin. The guy is just plain genius.
Today’s post on his blog demonstrates that, and is a good reminder for anyone who has employees. Check it out here, then remember to pass along the good vibe.
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Employees
When it comes to airlines, most of us who fly often have our favorites. Being from Minnesota, the (now retired) red tails of Northwest Airlines signaled familiar territory for me. My parents, however, who spend part of the year in southern Cal are Southwest fans, able to snag decent seats at even more decent prices, even on short notice.
Do they get this kind of in-flight entertainment, though? You’d be surprised. Southwest gives their flight attendants a bit more latitude than most, and the staff seems to enjoy and run with it. Rarely do Southwest travelers have negative things to say about their in-air staff experience.
What’s the lesson here for retailers? [click here to continue…]
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We all know customer service must be provided at premium levels these days. It’s hard enough to get consumers through the door, but losing them because someone dropped the ball just isn’t an option (and never should have been). So heads up: that ball just might not be the one you expect. [click here to continue…]
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