I’ve taken to finding people who reeeeeally “get” customer service from segments other than retail. These are seriously savvy folks who not only understand how consumers tick, but make treating them like the The Only Customer On Earth look easy.
Those of you in RetailSpeaks are in for a treat; starting with the upcoming August issue, you’ll see interviews with these miracle workers about what makes them tick and what makes their customers smile. Think of it as a Masters’ Class in Customer Service 101.
Already in the pipeline: Patrick Chen (once Epson, now Envelopments) and Michael De Vincenzi (Head Captain, Salute! in New York, shown here with pastry chef Michele Marconi). Trust me. They’re worth the wait.
No, this isn’t a rock concert…although, yes, it certainly looks (and sounds and feels) like one. This is, dear reader, the National Speakers Association national conference, and lemme tell ya, this ain’t no mundane group. When the official Opening General Session opened tonight, it did so with the Rolling Stones blasting over the (admittedly impressive) sound system while normally tie-clad speakers with stellar reputations stood atop chairs and gyrated like they were eighteen.
Translated, this is the largest adrenaline rush on earth.
High points of the day:
“Nametag Scott” Ginsburg-—He’s either crazy or brilliant. I’m going with option B. Anyone who lands on CNN in his early twenties has something figured out.
Manny Medrano–The former ABC Supreme Court corespondent and former federal narcotics prosecutor in L.A. has moved–and continues to move–mountains with his challenge to lead your life with courage, heart, and soul.
Bill Stainton–Who knew the Beatles were teaching us about public speaking? His ability to turn the pop icons into a career lesson is astounding, entertaining, and crazy-brilliant.
God only knows what’s in store for tomorrow. At this rate, I’ll be levitating by Monday morning.
I’ve taken to finding people who reeeeeally “get” customer service from segments other than retail. These are seriously savvy folks who not only understand how consumers tick, but make treating them like the The Only Customer On Earth look easy.
