(1) Overcharge the customer on a bill, say you’ll correct it when they call the day the bill arrives…then don’t fix it;
(2) Compound the problem by repeating the same mistake on the next month’s bill (in addition to including the original overcharge, now shown as a balance due);
(3) Force the customer to work through seven (yes, seven) different “press one, press two” menus; [click here to continue…]
{ 0 comments }
