“It’s our policy.”
Those three words can send a person’s blood pressure through the ceiling faster watching a shopping cart crash into their new car.
The person delivering the line intends it to be a conversation stopper. End of discussion, I’m right, you’re wrong, I win, go away.
The recipient, however, is more likely to see it as a conversation starter (more accurately, a launching pad for an angry debate, or worse, a reason to extend the conversation into blogs, Facebook, Twitter, and YouTube…helloooo, United Airlines?).
They’ve had a door slammed in their face, and they know it.
Recently, it was my face in the doorway. [click here to continue…]
{ 8 comments }
