I seem to be a magnet for “teaching moments” when it comes to customer service lately. This time, a terrific server at a tiny little wine bar trumped a multi-million dollar airline when it came to doing things right.
As someone who practically lives on airplanes, I spend an inordinate amount of time in Delta Skyclubs—they’ve become my regional offices, once the laptop and cell phone are fired up. One of the perks to being a member is that you can “guest” someone in with you, which until now, I hadn’t had the opportunity to do.
And still haven’t, thanks to the staff at the Skyclub in Terminal E, Atlanta Hartsfield (the one nearest the central concourse area, not the second one further back).
The scenario: [click here to continue…]
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