Retail

Vendors, we need to talk…again

by Cinda Baxter on September 8, 2009

in Reps, Retail, Vendors

welcome_mat_1I’m climbing on my soapbox, so buckle in. I’m ticked.

This summer, my heart was buoyed by the fact so many vendors and sales reps brought a positive attitude to their showrooms and booths. The negative complaints about buyers, marts, traffic, etc. were replaced by (what I thought was) a realistic understanding that the economy stinks, consumers need to be engaged, and that with some compassion, patience, and understanding, we’d all come through this thing together.

Sadly, now that the summer show circuit has ended, I’m getting an inordinate number of phone calls and emails about vendors who have taken off the white gloves and replaced them with boxers, using strong arm tactics designed to corner accounts into impossible situations. [click here to continue…]

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They’re only right 98% of the time….

by Cinda Baxter on August 24, 2009

in Real World, Retail

rolling_eyesIf you’ve worked in retail for all of…oh..say twelve minutes, you know the customer is most certainly not always right. For those who’d like a chuckle over the insanity that others experience, here’s a little website sure to bring a smile. Enjoy!

(Thanks to Meredith Schwartz at G&D for reminding me about this one!)

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BMAC: Post-show report

by Cinda Baxter on August 5, 2009

in Markets, Retail

BMACThe Buyers Market of American Craft is an amazing show to visit if you haven’t already. From extraordinary jewelry lines to fine hand blown glass, you’ll see it all. Pretty impressive stuff, as well as a pretty impressive venue (the Pennsylvania Convention Center in Philadelphia).

The mood on the show floor was positive, and reminiscent of what I recall from NSS in May. Not surprisingly, because they’re both niche shows, vendors and buyers are pretty passionate about the wares, often enjoying long term relationships they’ve known for years. [click here to continue…]

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Amazon buys Zappos

by Cinda Baxter on July 22, 2009

in internet, Retail

zapposTalk about one of the little guys (and I don’t mean by volume) hitting a payday…. The venerable giant, Amazon, just ponied up 10 million shares worth $880 million to buy shoes.

Make that a lot of shoes. [click here to continue…]

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Adjustments and Atlanta

by Cinda Baxter on July 10, 2009

in Altanta, Economy, Markets, Reps, Retail, Vendors

atlanta_bldg3Well, here we go…off to the Big Show, the summer gift show at AmericasMart in Atlanta. Admittedly, I’m a bit curious about the next few days and how they’ll play out. In January, we were all looking each other in the eye for the first time since the market nose dived into oblivion. It only took 24 hours for the collective :::sigh::: to be heard across the three block campus as everyone recognized they were in this thing together.

Now, six months later-—to the day-—everyone’s had time to adjust to doing business differently. [click here to continue…]

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Smith and Hawken bites the dust

by Cinda Baxter on July 8, 2009

in Economy, Retail

smith_hawkenThe venerable Smith and Hawken garden retailer has decided to stick a spade in the soil and call it “done.” Translated, they’ve already ceased online operations and plan to close all retail storefronts by year’s end.

The reason? Three guesses. The economy.

Read up on the details here.

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mrs_strongThis one breaks my heart.

Mrs. John L. Strong is considered royalty in the fine stationery business…and has serviced royalty as one of the country’s oldest and most highly respected Professional Stationers.

When the Madison Avenue fixture closes, it will bring an 80+ year tradition to its conclusion. Sweet dreams, my lovely bespoke brethren. You shall be missed, deeply.

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john_ranesAs promised on Friday, today’s post is a continuation of my conversation with John Ranes, owner of The Frame Workshop in Appleton, Wisconsin. He earned his stand in the spotlight by signing up more supporters of The 3/30 Project than anyone else; what earned him a second post was his terrific insight into operating successful retail store.

Here’s the rest of the interview: [click here to continue…]

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