What does good customer service cost? Less than you think.

by Cinda Baxter on September 6, 2013

in Customer Service

An interesting infographic, to be sure—just wish it began with the positive rather than lead with (a lot of) negatives. Pay particular attention to the “Nice Companies Finish First” section, near the bottom.

(Click on the graphic to enlarge.)



Source: shankmanhonig.com

andy_mcf September 12, 2013 at 7:28 am

A couple of thoughts.
1. Companies have got to start acting as if their customers interactions ripple outwards to impact prospects. Each interaction (good or bad) makes a difference (for the better or worse).

2. Fantastic to see customer expectations here. Too many organizations assume they know what customers want and develop complicated systems/processes to meet a perceived (vs. actual) need. Social media as a customers service tool falls into this trap

Kirt Manecke September 13, 2013 at 12:06 pm

Thank you for sharing. Great infograph and so true! The nice companies really stand out, especially in retail. So smile and be nice.

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