This is the kind of stuff that makes my blood boil.
The stationery industry has faced it for years—brides come in to touch, feel, and get professional advice while searching for wedding invitations, then take that valuable knowledge online, or worse, home as a DIY project.
The assumption that stores provide floor samples and professional advice for free is absurd; they pay for those samples, floor displays, and employee training, all for the purpose of making a sale. Using those resources with no intent of purchasing from the providing retailer is just this side of shoplifting. Yes, my language is strong on this point, but as a past retailer who watched the practice first hand, I know what it costs in very real financial terms.
A lot.
This past weekend, USA Today pushed the “use-em-and-leave-em” concept to the extreme, actually instructing consumers to peruse computers in local stores, then go online to make the purchase, complete with a list of online discounters happy to make the sale (on a brick and mortar’s back).
States are gasping for air as their sales tax revenues drop. Commercial property tax roles shrink as brick and mortars go dark. And our quality of life, directly connected to emergency services, sidewalks, streets, state agencies, school programs, park systems, etc. suffer.
I understand the high cost of outfitting kids for school. No question. But telling consumers it’s okay to “use” a local store’s resources with zero intent of making a purchase is just plain wrong.
Here’s the article—I hope retailers reading this will head on over there and add their two cents to the comments. Your voices need to be heard.
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