Among the myriad of things that can make a small business owner wig out fast as lightning is an alert from the local Better Business Bureau, announcing that a consumer has filed a formal complaint against them. If you see a message in your inbox from the BBB with the subject line “Complaint from your customers,” don’t click on the link to respond. Turns out yet another scam is making the rounds, this time targeting merchants understandably distracted by the holiday season.
If you’ve already clicked the link, run a full virus scan on your computer…now (even if you’re a Mac user since it’s only a matter of time before one of these pests breaks through).
If you’re concerned that it might be a legitimate complaint, go old school—pick up the phone and call the BBB. If it’s real, and it’s new, the filing shouldn’t appear online yet, so the phone’s your best route.
For info about the scam on the BBB website, click here.
A huge thanks to Julie Horowitz Jackson (owner, Virtu, Chicago IL) for the heads up.