Scam alert: BBB complaint emails sent to small business owners

by Cinda Baxter on December 9, 2011

in Real World

Among the myriad of things that can make a small business owner wig out fast as lightning is an alert from the local Better Business Bureau, announcing that a consumer has filed a formal complaint against them. If you see a message in your inbox from the BBB with the subject line “Complaint from your customers,” don’t click on the link to respond. Turns out yet another scam is making the rounds, this time targeting merchants understandably distracted by the holiday season.

If you’ve already clicked the link, run a full virus scan on your computer…now (even if you’re a Mac user since it’s only a matter of time before one of these pests breaks through).

If you’re concerned that it might be a legitimate complaint, go old school—pick up the phone and call the BBB. If it’s real, and it’s new, the filing shouldn’t appear online yet, so the phone’s your best route.

For info about the scam on the BBB website, click here.

A huge thanks to Julie Horowitz Jackson (owner, Virtu, Chicago IL) for the heads up.

boB Gage December 9, 2011 at 9:10 pm

This line:
(even if you’re a Mac user since it’s only a matter of time before one of these pests breaks through).

displays complete ignorance about what a computer virus is or does. A virus written to attack a Windows machine is simply Not capable of harming a Mac os machine. The architectures are completely different.

A Mac does not put up some “wall” the virus an “breakthrough,” it is simply not vulnerable to the same object code.

Editor’s note: The word “break through” wasn’t litteral, Bob, just a phrase. As for me being “ignorant” (ahem) well……after a quarter century of using Apple machines, I’m confident in saying my level of expertise and knowledge is a few chapters beyond “beginner.” And yes, I hear those of you who know me personally laughing aloud, given how many have called me with tech support questions the past many years. :)

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