Comments on: Are Swoozie’s customers getting refunds? http://alwaysupward.com/blog/are-swoozie%e2%80%99s-customers-getting-refunds/ Success only runs one direction.... Fri, 03 Feb 2012 21:39:31 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Cinda Baxter http://alwaysupward.com/blog/are-swoozie%e2%80%99s-customers-getting-refunds/comment-page-1/#comment-2008 Cinda Baxter Wed, 31 Mar 2010 23:59:37 +0000 http://alwaysupward.com/blog/?p=4008#comment-2008 It’s obvious that Swoozie’s employees are reading (and posting to) the blog, which I appreciate, but as noted before, I stand by my story, based on numerous confirmations that there are current special orders in house with multiple vendors. It’s obvious that Swoozie’s employees are reading (and posting to) the blog, which I appreciate, but as noted before, I stand by my story, based on numerous confirmations that there are current special orders in house with multiple vendors.

]]> By: emily http://alwaysupward.com/blog/are-swoozie%e2%80%99s-customers-getting-refunds/comment-page-1/#comment-1998 emily Mon, 29 Mar 2010 22:14:00 +0000 http://alwaysupward.com/blog/?p=4008#comment-1998 Dear Ms. Baxter- I have worked at a Swoozies store for a number of years. The bankruptcy is a real hardship for hundreds of employees who are losing their jobs and for vendors who will probably not recover their outstanding accounts receivable. However, at our store and many other stores we regularly communicate with there have been absolutely no problems with outstanding special orders. We were instructed to stop taking custom orders quite a while ago. Corporate told us-again quite a while ago-to provide refunds to customers who had outstanding orders in which there was a question regarding fulfillment. We resolved everything many weeks ago. At that time we suggested other local stores which carried the same vendors to our customers and suggested they shop there. The Swoozies situation is not a good one but I am mot sure this point has validity. Dear Ms. Baxter-
I have worked at a Swoozies store for a number of years. The bankruptcy is a real hardship for hundreds of employees who are losing their jobs and for vendors who will probably not recover their outstanding accounts receivable. However, at our store and many other stores we regularly communicate with there have been absolutely no problems with outstanding special orders. We were instructed to stop taking custom orders quite a while ago. Corporate told us-again quite a while ago-to provide refunds to customers who had outstanding orders in which there was a question regarding fulfillment. We resolved everything many weeks ago. At that time we suggested other local stores which carried the same vendors to our customers and suggested they shop there. The Swoozies situation is not a good one but I am mot sure this point has validity.

]]> By: Amy http://alwaysupward.com/blog/are-swoozie%e2%80%99s-customers-getting-refunds/comment-page-1/#comment-1987 Amy Mon, 22 Mar 2010 21:14:41 +0000 http://alwaysupward.com/blog/?p=4008#comment-1987 Dear Ms. Baxter, Yes and yes. As an associate of the company, I can confirm that customers who pre-paid for special orders are getting their orders. And, if we cannot fulfill their orders, they are absolutely receiving a refund. No question. And yes, we are applying refunds back to credit cards. We are not attempting any fancy footwork. Conversely, we are sincerely trying to take care of the customers who have placed their orders with us. We apologize to our loyal customers for any inconvenience incurred. Swoozie’s has always put customer service first, and we are making no exception now. Dear Ms. Baxter,

Yes and yes. As an associate of the company, I can confirm that customers who pre-paid for special orders are getting their orders. And, if we cannot fulfill their orders, they are absolutely receiving a refund. No question. And yes, we are applying refunds back to credit cards. We are not attempting any fancy footwork. Conversely, we are sincerely trying to take care of the customers who have placed their orders with us.

We apologize to our loyal customers for any inconvenience incurred. Swoozie’s has always put customer service first, and we are making no exception now.

]]> By: Susan http://alwaysupward.com/blog/are-swoozie%e2%80%99s-customers-getting-refunds/comment-page-1/#comment-1986 Susan Mon, 22 Mar 2010 17:45:00 +0000 http://alwaysupward.com/blog/?p=4008#comment-1986 Well, I just wanted to say that I have been a loyal swoozie customer for many years. I also had a few special orders with Swoozies during the past months. They have done a great job under the circumstances to refund my money IN FULL for the orders that could not be delivered. Boy I hate that with all that they are going through right now, you are spreading untruthful news to all that read your column. You obviously are not a Swoozie customer. Sincerely a forever Swoozie customer <em>Editor's note: All of the above has been corroborated by numerous individuals around the country. I stand by every word, and am sincerely glad to hear at least one customer has had a good experience in getting their money refunded.</em> Well, I just wanted to say that I have been a loyal swoozie customer for many years. I also had a few special orders with Swoozies during the past months. They have done a great job under the circumstances to refund my money IN FULL for the orders that could not be delivered. Boy I hate that with all that they are going through right now, you are spreading untruthful news to all that read your column.
You obviously are not a Swoozie customer.

Sincerely a forever Swoozie customer

Editor’s note: All of the above has been corroborated by numerous individuals around the country. I stand by every word, and am sincerely glad to hear at least one customer has had a good experience in getting their money refunded.

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